Darke & Taylor is implementing several enhanced quality management processes and procedures as it works towards achieving ISO 9001: 2015 accreditation, the latest revision to ISO 9001.
ISO 9001 is the internationally recognised standard for quality management, and the new edition places emphasis on risk management throughout all quality management processes. The system being introduced at Darke & Taylor enables them to control company risk and puts in place processes and templates for employees to use and follow. This proactive approach will improve the quality, efficiency and consistency of its operations, ensuring a more streamlined approach to its customers and partners. It will also increase the company’s bottom line through the identification of new opportunities to exceed existing expectations.
The new company “Connected Excellence” branding is being used to help implement and develop the quality management system. The concept is that if the services, systems, processes, careers and communication at Darke & Taylor are “connected” and are high quality, industry leading, technically expert, and right first time, in other words delivered with “excellence”, then the company will be able to continually improve and grow sustainably through the talent of its people.
Paul McNaughton, Managing Director at Darke & Taylor, said: “Darke & Taylor has always taken quality seriously as it is really important to a company that generates a significant proportion of its work from repeat business and referrals. The creation of the new edition of the ISO9001 quality standard and its increased focus on performance presented an ideal opportunity for us to take a more formal approach to our quality management. We have undertaken a thorough review of all company processes and the risks and opportunities of the business in order that we can improve our ability to satisfy our clients and focus on continual improvement and sustained success. The new quality management system integrates with our existing health and safety management, environmental systems, staff training programmes and our trade accreditations to help us to deliver Connected Excellence at all levels within the business.”
The new processes were launched at the beginning of March 2017, and Darke & Taylor hopes to achieve accreditation by the end of the year.